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Frequently Asked Questions

To guide you through the ordering process Metal Gates Direct have complied a comprehensive frequently asked questions category to help answer your questions and queries before placing an order. We therefore recommend you read the below pages or Contact Us today to discuss your requirements or provide help and advice.

What type of gates, fence panels and railings are available to buy online?show

We specialise in supplying wrought iron style metal gates suitable for residential applications. Sourced from a leading UK manufacturer, we have hundreds of possible size and design configurations, including;

So whether you are looking to buy double gates to secure the drive or pedestrian gates to secure a path, we are guaranteed to have the right items for sale at some of the most competitive online prices in the UK.

How are the products constructed?show

Our products are constructed to industry-leading standards to ensure strength, rigidity, durability and beauty. Many of our wrought iron gates are handmade in the UK using various techniques, so you can be sure you will only receive products of the highest quality that have passed the manufacturer's quality inspections. You can view the specification of steel used in the construction of each design by navigating through the products in the online shop and looking at the specification.

What finishes are available?show

On each product page, we detail the finish that is applied. 

  • For all products described as "primed black with an undercoat", you must paint the exposed steel surfaces before installation to ensure adequate protection against rust and corrosion. 
  • Zinc-plated (electro-galvanised)and powder-coated items require no additional painting before installation.

If you want to upgrade from primed to a powder-coated finish, contact us using the enquiry form, and we will advise you of the additional costs.

Please be aware that if you require a made-to-measure product, these items will always be supplied in black primer unless you request a different finish.

Is there an installation service available?show

As an online-only retailer, we do not provide installation services. If you cannot install the product independently, consider a professional who can assist you, such as a builder, tradesperson, or skilled installer.

What sizes are available?show

We have hundreds of size options suitable for most domestic and residential requirements. To discover the sizes available, navigate the product pages within our online store. Where made-to-measure gatesfencing and railings are required, we can supply these in mm increments up to 6000mm wide and 2100mm high.

Are the hinges, latch and fittings included?show

We include a fitting pack with all our products to enable easy installation. The type of hinge and latch design supplied can vary, so please refer to the product pages and look at the specification for the most accurate information.

Please note that we do not include the screws or bolts required to attach the fittings to your support strucutre of posts. It is down to your installer to decide the most appropriate fixing.   

How do I maintain the products?show

  • Under normal circumstances, zinc-plated and powder-coated products should not require any maintenance for several years (other than the occasional clean with soapy water).
  • To prevent rust from appearing, gates, fence panels, and railings supplied in a black primer will need to be painted immediately before or after installation. You must also repaint them every few years to ensure they look their best.

Are metal gates suitable for automation?show

Whilst many of our products are suitable for automation, we do not supply automation kits. These are available to purchase online from many other specialist companies.

What is the easiest way to place an order for new gates, fence panels or railings?show

Ordering from Metal Gates Direct is easy. For orders of standard-size products available within our online shop, please navigate to the page of your chosen design, select the required size option, add the item to your basket and follow the steps to make payment to complete your order. 

What method of payment do we accept?show

When placing an order with us we are able to accept the following methods of payment.

  • Debit Card
  • Credit Card ( at this time we do not accept American Express payments)
  • BACS Transfer
  • Paypal (for this option we will send you a link to an online invoice)

At what stage of ordering is payment required?show

We require payment to be made in full when placing your order. Unfortunately, we do not accept deposits, and it is not possible to make payment on delivery.

More information can be found on our payments and returns page.

How long does delivery take?show

Due to the thousands of possible product combinations, holding stock of every item at all times is impossible. Consequently, delivery periods will vary depending on the time of year. If you need the delivery completed within a specific time frame, please contact us before ordering, and we will check the current stock levels for you.

Lead time for delivery of made-to-measure products is around 4-5 weeks from placing your order.

What sizes are available to order online?show

We have hundreds of size and design combinations available to buy online at some of the most competitive prices in the UK. To view the options available, navigate to your preferred design (using the links below) and use the drop-down menu to discover the size options.

What do the sizes refer to?show

With the exception of our aluminium gates, all the width measurements shown in our online store refer to the gap size into which the gate, fence or railings will fit (including the space needed for the hinges, latch or fixing). Under no circumstances do these measurements refer to the physical width of the item. For more information, read the measuring guide or contact us to discuss further.

How to Measure

What do the heights refer to?show

Depending on your design, we may list the height in 2 different ways. Pay careful attention to this if you have any height restrictions such as copings on pillars, overhangs on walls and soffits of garages.

Physical Height: This measurement refers to the product's total height before installation and does not include any ground clearance allowance. We usually recommend allowing a minimum of 50mm; however, this may need to increase if your ground is uneven, so make sure you factor this in when ordering.

Height (once installed): This refers to the fitted height of the product. It is measured from ground level to the top of the horizontal framework (included in this dimension is an allowance of 50mm of ground clearance). This measurement does not include decorative features such as scrollwork or finials mounted above this point.  

If can`t find the right size within the online store to fit my opening?show

We can manufacture made-to-measure gates in the size you need (manufacturing limitations will be applicable). For more information, email your enquiry to or complete our enquiry form.