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Frequently Asked Questions

Contact Metal Gates Direct for Help & Advice

 

To guide you through the ordering process Metal Gates Direct have complied a comprehensive frequently asked questions category to help answer your questions and queries before placing an order. We therefore recommend you read the below pages or Contact Us today to discuss your requirements or provide help and advice.

What type of gates, fence panels and railings are available to buy online?show

Metal Gates Direct are specialists in wrought iron style metal gates suitable for any residential application. Within our large range of products sourced from a leading UK manufacturer we have hundreds of possible size and design configurations including;

Metal Garden Gates
Metal Side Gates
Metal Driveway Gates
Metal Fence Panels
Wrought Iron Style Railings
Wrought Iron Estate Gates

So whether you are looking to buy Double Gates to secure the drive or Pedestrian Gates to secure a path we are guaranteed to have the right items for sale at some of the most competitive online prices in the UK.

How are the products constructed?show

Our range of products are constructed to industry leading standards to ensure strength, rigidity, durability and beauty. With many of our Wrought Iron Gates handmade in the UK using a variety of traditional techniques you can be sure you will only receive products of the highest quality that have passed the manufacturers rigorous quality inspections.

What finishes are available?show

Unless stated otherwise within the product description standard size products for sale on this website are supplied primed black. This means you will need to paint the gates, fencing or railings prior to them being exposed to the elements. As an optional extra we are able to offer factory finished gates in the following options

  • Wet painted
  • Powder coated
  • Zinc plated and powder coated (electro galvanised)
  • Hot dip galvanised and powder coated


For more information on non standard paint finishes contact Metal Gates Direct using the Enquiry Form or call now on 0844 804 5577 to discuss your options.

Please be aware that If you require a made to measure product, these items will always be supplied in black primer unless you specifically request a different finish.

Is there an installation service available?show

At this time we do not offer an installation service. 95% of our customers will fit the products on a DIY basis. The other 5% will generally use a builder or tradesman to fit the items for them.

What sizes are available?show

To cater for the largest number of customers possible we have hundreds of size options available. To find out the size options available in your preferred design simply navigate to the correct product page within our online store and select the options within the drop down menu. Where made to measure gates, fencing and railings are required we can have these manufactured in an endless selection of sizes up to 6000mm and 2100mm high.

Are the hinges, latch and fittings included?show

Fittings are supplied with all gates and railings with the exception of the HENLEY, VERONA, WESTON & WARWICK designs. Thee four designs require the addition of a fittings pack to enable them to be installed

How do I maintain the products?show

Pre finished items will be sent to you painted in a black powder coated finish. Under normal circumstances these should not require any maintenance for a number of years.

Gates, fence panels and railings supplied in a black primer finish will need to be painted immediately prior to or after installation to prevent rust appearing. They will also need to be repainted every couple of years to ensure they remain looking their best.

Are metal gates suitable for automation?show

Whilst many of our products are suitable for automation, we do not supply the automation kits. These are available to purchase online from many other specialist companies.

What other products are available?show

In addition to our vast range of Metal Gates, we also stock an excellent range of Wrought Iron Gates, Garden Gates, Pedestrian Gates, Residential Gates and Double Gates

What is the easiest way to place an order for new gates, fence panels or railings?show

Ordering from Metal Gates Direct is easy. Simply navigate to the correct product page within our online store, add the relevant items to your basket and follow the steps to make payment to place your order. Alternatively we are also able to accept telephone orders by calling 0844 804 5577.

What method of payment do we accept?show

When placing an order with us we are able to accept the following methods of payment.

  • Debit Card
  • Credit Card ( at this time we do not accept American Express payments)
  • BACS Transfer
  • Paypal
  • Cheque

At what stage of ordering is payment required?show

Payment must be made in full at the time of placing your order. Under no circumstances is possible to make payment on delivery.

How long does delivery take?show

Due to the thousands of possible product combinations it is not possible to hold stock of every item at all times. As such delivery periods can vary depending on the time of year however as a general rule most items held in stock will be delivered within 5-10 working days. Where items are out of stock the delivery period will increase to around 15 working days as the goods will be made to order.If you need the items within a given time frame please contact us before ordering and we will check stock levels for you.

Lead time for delivery of made to measure gates can be up to 28 working days from placing your order.

What sizes are available to order online?show

Metal Gates Direct have hundreds of size and design combinations available to buy online at some of the most competitive prices in the UK. To view what options are available navigate to your preferred design (using the links below) and use the drop down menu to view the size options.

Garden Gates
Side Gates
Driveway Gates
Metal Fencing
Wrought Iron Railings
Estate Gates

What do the sizes refer to?show

All the width measurement shown within our online store refer to the gap size into which the gate, fence or railings will fit into (including the space needed for the hinges, latch or fixing). Under no circumstances do these measurements refer to the physical width of the item. For more information read the measuring guide or contact us today to discuss further.

What do the heights refer to?show

Depending on the design you choose we may list the height in 2 different ways so pay careful attention to this if you have any height restrictions such as copings on pillars, overhangs on walls and soffits of garages.

Physical Height  - This measurement refers to the total height of the item prior to installing it and makes no allowance for ground clearance. We usually recommend a minimum of 50mm for clearance is allowed for however this may need to increase if your ground is sloping so make sure you factor this in when ordering.

Height (once installed) - This refers to the fitted height (making an allowance of 50mm  of ground clearance). The physical height is 50mm smaller.

If can`t find the right size within the online store to fit my opening?show

This is not a problem as we are able to manufacture Made to Measure Gates in the exact size you will need. For more information contact Metal Gates Direct on 0844 804 5577 or email your enquiry to sales@metalgatesdirect.co.uk