Ordering Information


What is the easiest way to place an order for new gates, fence panels or railings?

Ordering from Metal Gates Direct is easy. Simply navigate to the correct product page within our online store, add the relevant items to your basket and follow the steps to make payment to place your order. Alternatively we are also able to accept telephone orders by calling 0844 804 5577.


What method of payment do we accept?

When placing an order with us we are able to accept the following methods of payment.

  • Debit Card
  • Credit Card ( at this time we do not accept American Express payments)
  • BACS Transfer
  • Paypal
  • Cheque


At what stage of ordering is payment required?

Payment must be made in full at the time of placing your order. Under no circumstances is possible to make payment on delivery.


How long does delivery take?

Due to the thousands of possible product combinations it is not possible to hold stock of every item at all times. As such delivery periods can vary depending on the time of year however as a general rule most items held in stock will be delivered within 5-10 working days. Where items are out of stock the delivery period will increase to around 15 working days as the goods will be made to order.If you need the items within a given time frame please contact us before ordering and we will check stock levels for you.

Lead time for delivery of made to measure gates can be up to 28 working days from placing your order.


Can the goods be returned if the wrong size has been ordered?

Please refer to our returns policy for more information.