Payments & Returns

 

Whilst our easy to navigate online store has been specifically designed to make ordering one of our products as simple as possible, should you wish to speak to us prior to making a purchase or would like to place an order over the telephone please contact us on 0844 804 5577.

 


 

Payment Methods

We accept payment in a number of forms depending upon your preferred method.

 

Telephone Orders

For customer wishing to place an order over the telephone we accept the following payment methods;

  • Visa
  • Visa Debit
  • Visa Electron
  • Mastercard
  • Mastercard Debit

At this time we are unable to accept American Express payments

 

Website Orders

If you are ordering directly through the website, we are able to offer credit / debit card paymetns or you are free to make payment via Paypal.

We accept the following forms of payment for online orders

  • Visa
  • Visa Debit
  • Visa Electron
  • Mastercard
  • Mastercard Debit

At this time we are unable to accept American Express payments

 


 

Order Cancellations

In the event that you wish to cancel you order, provided the goods have not been dispatched we will issue you with a full refund. Should you wish to cancel and order after the goods have been dispatched, the cost of returning the items will be at your expense.

You have a period of 14 days to inform us of your wish to cancel the order (starting the day after delivery). Cancellations must be in writing and sent to sales@metalgatesdirect.co.uk. After this time we are unable to accept returns for unwanted or incorrectly ordered items

Bespoke Items

Once manufacturing has commenced it is not possible to cancel orders for made to measure and non standard items.

 


 

Returns

Due to the high quality nature of the products we supply we are confident you will be satisfied with the products. However, in the unlikely event that you wish to return the goods you have received, under the Distance Selling Regulations you have a period of 14 days (starting the day after delivery) to inform us of your wish to return the goods and receive a refund. After this time we do not accept returns for unwanted goods or incorrectly ordered items.

Due to the bespoke nature of the product, we are unable to accept returns for incorrectly order made to measure gates and fencing unless they are faulty or damaged on delivery.

We will not accept returns for any items that have been fitted or modified in anyway.

 


 

Return Information

Should you wish to return the goods, it is essential you contact us prior to returning them. We can either arrange for a collection (at your expense) or you may send the goods back via you delivery method of choice. Please note if selecting the second method it is essential you are provided with a returns address as many items will need to be sent back to the manufacturer.